Returns Policy

Returns Policy

TORONTO WOLFPACK TICKET PURCHASES

Toronto Wolfpack Ticket Purchase Policy

Our goal is to make your purchasing experience easy, efficient and equitable, so we can enjoy the experience of watching the Toronto Wolfpack Rugby League Team play as quickly and efficiently as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on the Toronto Wolfpack site and applications where this appears (collectively, the “Site”). If you have any questions, please the Toronto Wolfpack. Your purchases on our Site are subject to these terms. Please also review our Terms of Use which govern your use of our Site.

Currency

All ticket prices for Toronto Wolfpack games are stated in Canadian Dollars.

Payment Methods

We accept several methods of payment to accommodate your needs. The Toronto Wolfpack accepts American Express, Visa, and MasterCard for its ticket sales.

Who You Are Buying From

You are purchasing your ticket directly from the Toronto Wolfpack organization when you purchase tickets through the Site.
Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.

Pricing and Availability

Tickets are generally sold through several distribution points, including online, phone centres, Ticketmaster retail locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, we do not control this inventory or its availability. Please be aware that resale tickets are often posted for sale via Fan-to-Fan at prices that are higher than their original prices.

Seat Location

All tickets for Toronto Wolfpack games, other than tickets in the Chairman’s Club, are general admission with no assigned seating. Ticketholders will be seated on a first come, first serve basis.

Order Confirmation

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm through the Toronto Wolfpack customer service department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Service Fees and Order Processing Fees

Tickets purchased on our Site may be subject to a per ticket service fee and a non-refundable per order processing fee. In many cases, delivery prices will also be owed. You may be able, in some instances, to purchase tickets directly from the venue box office without paying a service fee. For resale tickets, the buyer will pay fees that may be reflected during the purchase process or that may be included and deducted from the amount displayed as the resale price of the ticket. Taxes are included in the ticket price.

Number of Tickets or “Ticket Limits”

When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

Cancelled and Rescheduled Events

Occasionally, rugby games are cancelled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that game.
If a game is cancelled, we will automatically refund the credit card you used to purchase the ticket from the Site.
If a game was moved or rescheduled, you will be entitled to a ticket for the rescheduled game date. There will be no refunds in this case unless specifically approved by the Toronto Wolfpack

Refunds and Exchanges

Before purchasing tickets, carefully review your date and seat selection. We will not provide exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when are policy is not to provide one.

If we issue you a refund for a ticket due to a cancelled or postponed event, we will issue a refund of the ticket’s face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and all service fees. In no event will delivery charges or any other amounts be refunded. For ticket insurance refunds, please contact the insurance provider. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed game.

Billing Information Verification

Orders are subject to credit card approval and processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order and may sell your tickets to another customer without further notice.

Pricing and Other Errors

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this Site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other Ticketmaster operated system.

Multiple Browser Windows

When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

Limitation of Liability

Balls and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or game. If struck, immediately ask an usher for directions to a medical station. You voluntarily assume all risks and danger incidental to the game for which the ticket is issued, whether occurring before, during or after the game, and you waive any claims for personal injury or death against us, management, facilities, leagues, players, other participants, and all of our respective parents, affiliated entities, agents, officers, directors, owners and employees on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change. See the Limitation of Liability section in the Terms of Use for additional limits on our liability.

License; Ejection and Cancellation; No Redemption Value

We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with stadium rules. Breach of terms or rules will terminate your license to attend the game without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. A ticket is not redeemable for cash.

Recording, Transmission and Exhibition

You agree that the game for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to the Toronto Wolfpack to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the game (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.

You Are Subject to Search

You and your belongings may be searched on entry to the game. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the game without refund or other compensation. Certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers.

Unlawful Resale of Tickets; Promotions

Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Certain maximum resale premiums and restrictions may apply and we cannot be responsible for providing legal advice regarding resale or pricing of tickets. You are responsible for complying with all applicable ticket resale laws. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through us, authorized partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by us.

TORONTO WOLFPACK SHOP RETURN POLICY – MERCHANDISE

At the Toronto Wolfpack Shop your satisfaction means everything to us. We aim to deliver the superior quality goods and at the best value. However, if you wish to return any item that you purchased from our online store the following policies and guidelines apply.

What is the Return Period?

Items may be returned within 14 days of the order date to our Returns Department for a refund of the purchase price.  The shipping and handling fee or any other additional customs charges that may have been applied during delivery are not refundable.

If the time period has lapsed since your purchase, unfortunately we can’t offer you a refund, exchange or credit.

Please note not all items are eligible to be returned and it is up to the discretion of our Returns Department to authorize the return.

How to Make a Return

All returned items must be unused/unworn, in original product packaging, and accompanied by all paperwork, parts and accessories.

Returns can be initiated by emailing orders@torontowolfpack.com

You must first email us with:

  • Purchase Order number
  • Copy of your original invoice
  • Images of the goods you would like to return

Upon receiving your request, our team will then get back to you with a response on if your return has been approved along with details on where to ship the goods. We will also provide a Return Authorization number (R/A#) that you must clearly indicate on the package that you send us the goods back in. Please do not ship anything to us until you have a valid R/A#

Shipping any returned goods to us is the responsibility of the customer, and we ask that you use a courier service or registered post that will provide you with a tracking number in order to ensure your package is not lost.

Return Exceptions

Personalized and/or special order items (i.e. customized jerseys and shirts and team orders) will not be authorized for refund and will only be authorized for exchange for replacement item(s) in the event of incorrect, damaged or defective or items.

Any Tickets or Corporate Packages purchased through our shop are not eligible to be returned.

Incorrect, Damaged or Defective Items

If you receive an item that is damaged or defective upon arrival, or you have been shipped the incorrect item, please contact us by emailing orders@torontowolfpack.com

General Information

  • All clearance merchandise is considered final sale and not eligible for refund or exchange.
  • The Customer is responsible for shipping costs if any shipment is rejected for any reason.
  • Return shipping costs will be refunded for those items determined to have a manufactured defect or caused by a verifiable error in the processing and/or handling of your order. Any such refund will not exceed the amount charged by the Toronto Wolfpack for the original shipment of the item. All other requests for exchange will be subject to our minimum shipping and handling charge.
  • Please allow an approximate period of 14 days before checking on the status of your claim.
  • Our manufacturing representatives reserve the right, upon receipt of returned item(s) to inspect allegedly defective or damaged goods prior to awarding refund or exchange.
  • We are not responsible for any return shipment that is lost or damaged in transit. Any such claim should be directed to the carrier that was entrusted with the return of your package.
  • The Toronto Wolfpack will refuse any non-authorized returns. Any customs charges, duties, or tariffs – should they apply – are the responsibility of the customer.